Frequently asked questions

FAQ on Hub locations, powerbank, exclusive deals, and more!. Need help? Contact us.

Deals & Powerbanks

  • Use the Pawa app.
  • The app provides you with a city map/list that displays the closest hub locations to you.
  1. Select a restaurant on the map or in the list view.
  2. Choose a time slot when you want to redeem the deal.
  3. The deal is booked – now you’re good to go!
  • How to rent: Let’s break down the steps to renting a power bank:
    1. Download the “pawa” app and sign up.
    2. Scan the QR code on the charging box.
    3. Get your power bank and use it on the go.
    4. Return the power bank to any hub location.
  • How to return:
    1. Return to the same or any nearby hub use the Pawa app.
    2. Insert the power bank in an available slot.
  1. When ordering, show your booked deal to the staff. When paying, select Redeem and swipe to confirm – and you’re all set!
  2. If not utilized, booked deals automatically expire overnight.
  1. How long: Every phone is different, most cases within 30min to 1 hour should be enough.
  2. What devices: Mobile phone with lightning, micro-USB or Type-C ports. Also device such as camera, Bluetooth earphone, e-cigarette and handheld game player..

Payment & Rentals

  • We offer several payment options, such as credit/debit card, Paypal and iDeal, giving you the freedom to choose the method that suits you best.
  • Power bank rental starts when unlocked (first 5 min free). Return durations in 30 or 60-minute blocks, rounding up. One-day rental lasts 24 hours from start.
  • Failure to return the power bank within five days incurs a €25,- fee for the rental period and an additional €25,- penalty. In such cases, you can keep the power bank without the need for return.
  • Contact us within 14 days of the payment with your Pawa account email, transaction ID, date, and a clear issue description. We’re here to assist if any problems arise.
  1. Deal booking doesn’t reserve a table. Call the restaurant to reserve separately.
  2. Pawa Tasty is all about discovering new restaurants for on-site experiences. Deals typically don’t apply to delivery or takeout, but it’s best to check with the restaurant.

Other related

  • Currently, it is not possible to rent more than one powerbank at a time, but invite friends to download the Pawa app and get free charging minutes for both when they sign up using your referral code.
  • No, feel free to return the power bank to any convenient Pawa station. Our network allows flexible returns, letting you move around during the rental period.
  • Navigate to “Profile” → “Walet” → “Upgrade to any plan or downgrade to Flex plan to cancel membership.”
  • Yes, two people can share a power bank, but charging two devices simultaneously will slow down the charging speed. It’s faster to use separate power banks.
  1. If your device is off, you’ll need to charge it a bit or use your bank card for the rental:
    • Insert/tap your bank card at the station terminal.
    • Ask a friend nearby to rent a power bank for you.
  2. Once your device powers up, install the app to locate the closest Pawa hub for power bank returns.

Do you still have a question?

Tell us how we can help you and we’ll get in touch as soon as possible.