Let’s break down the steps to renting a power bank:

1. Download the “pawa” app and sign up with your Google or Apple account;.
2. Scan the QR code on the charging box.
3. Choose a payment method to pay.
4. Get your power bank and use it on the go.
5. Return the power bank to any available charging station.

Devices with lightning, micro-USB and Type-C ports besides mobile phone
Applicable for Type-C laptop. Besides, the “trickle” mode protects low current devices while
charging such as bluetooth earphone, e-cigarette and handheld game player

You have two options for returning the power bank: either take it to any Pawa station or use the “Pawa Sharing” app to locate the nearest station and insert the power bank into an empty available slot that is visible to you.

Every phone is different, 1-2 hours should be enough.

We offer several payment options, such as Apple Pay, Google Pay, credit card, and iDeal, giving you the freedom to choose the method that suits you best.

If you do not return the power bank to a station within five days, you will be charged a fee of 25€ for the five-day rental period, as well as a penalty fee of 25€ for not returning the power bank. In this case, you may keep the power bank and it is no longer necessary to return it.

Yes, you can use a Pawa bank on a plane. Each Pawa bank has a capacity of 5000 mAh, and its safety has been approved by multiple global certificates, making it suitable for on-flight usage.

No, you can return the power bank to any Pawa station that is convenient for you. The Pawa station network allows you to rent the power bank from one station and return it to another, as per your convenience. You are free to move around during the rental period.

Currently, it is not possible to rent more than one powerbank at a time, but invite friends to download the Pawa app and get free charging minutes for both when they sign up using your referral code.

To locate a Pawa station, you can use the Pawa smartphone app. The app will display a city map that shows your current location and the nearest Pawa stations in your vicinity.

To unlock a power bank, you need to launch the Pawa Sharing app on your smartphone and scan the QR code displayed on the Pawa station using the app. Once you have scanned the code, the power bank will be unlocked, and you can take it out from the station for use.

1. Scan the QR code on the charging box.
2. Choose a payment method to pay.
3. Get your power bank and use it on the go.
4. Return the power bank to any available charging station.

Yes, two people can use the same power bank. However, charging two devices simultaneously using a single power bank will result in slower charging speeds for both devices. Therefore, it is advisable for each person to use a separate power bank to ensure faster charging.

The rental period of a power bank starts when it is unlocked from the Pawa station. The rental duration is calculated in half-hour blocks of either 30 or 60 minutes when you return the power bank. For instance, if you rented a power bank for 2 hours and 15 minutes, it will be rounded up to 2.5 hours. If you rented it for 2 hours and 45 minutes, it will be rounded up to 3 hours.

For one day rental, the duration is 24 hours from the time you started renting the power bank.

If your device has shut down, you will need to charge it enough to turn it on before you can proceed with the rental. There are a few options available:

• Look for a charging station or outlet in the vicinity where you can plug in your phone and charge it for a few minutes. Once your phone has enough charge to turn on, you can proceed to rent a power bank.
• Ask a friend or someone nearby to lend you their power bank or charging cable to charge your phone enough to turn it back on and rent a power bank.
• Some of our Pawa stations have emergency charging cables on the back or side, which you can use to charge your phone. However, please note that these charging cables charge your phone much slower than our power banks, so you will need to be patient.

Once your phone has enough charge to turn on, you can proceed with the rental process by scanning the QR code on the Pawa station using the Pawa Sharing app on your phone.

Please contact us within 14 days after the payment in question. When reaching out to us, please make sure to provide the email address linked to your pawa account, along with the date of the transaction and a clear description of the issue you experienced with the rental. We hope you won’t have to go through this process, but we are here to assist you in case any problems arise.